Returns and Refunds

Faulty goods are taken back at our expense. For goods that conform to the order, we look at every return request on a case-by-case basis.

Faulty, damaged or incorrect goods

If your order arrives damaged or incomplete, or does not match what you ordered, we put things right at our expense.

Report it within 7 days of delivery to info@esthoria.ch, giving your order number and attaching photographs. After checking, we either replace the item or, if replacement is not possible, refund it. Transport costs are at our expense in this case.

Hidden defects must be reported as soon as they are discovered.

Returning goods that are not faulty

We are not obliged to take back goods that conform to the order. We nevertheless look at every request.

Returning goods free from defects requires a written and reasoned request from you within fourteen (14) days of delivery, together with our express acceptance.

If we accept the request:

  • the price of the items is refunded in full, with no deduction and no handling fee;
  • the return is made at your expense, postage prepaid;
  • the goods must reach us in perfect condition, unused, in their intact original packaging, with seals and films unbroken, and with all accessories and instructions.

Goods sent back without prior agreement cannot be identified or processed, and give no right to a refund.

If the parcel is lost, a refund is granted only on presentation of the proof of posting issued by the post office.

Goods that cannot be taken back

For reasons of hygiene, safety and traceability:

  • any cosmetic product that has been opened, used or unsealed;
  • any instrument, file or consumable that has been taken out of its packaging;
  • refrigerated products or products subject to particular storage conditions;
  • personalised products or products ordered specially for you;
  • products whose expiry date has passed, or is less than six months away because the return was made late;
  • products sold as promotions, clearance items or end-of-line items.

Procedure

  1. Write to us at info@esthoria.ch, giving your order number, the items concerned and a detailed reason for the request.
  2. Wait for our reply — within two working days. If we accept, you will receive a return number and the address to send the goods to.
  3. Send the goods back postage prepaid, quoting the return number.

Refund

Once the goods have been received and checked, the price of the items is refunded to you in full, within 14 days, to the payment method used for the order. We deduct no handling fee.

The original delivery charges and the cost of sending the goods back remain at your expense, except where the return results from a defect or an error on our part — in which case we cover all costs.

We reserve the right to refuse a refund if the goods reach us used, incomplete, damaged, or in damaged packaging.

Exchanges

We do not offer direct exchanges. An accepted return request followed by a new order is quicker for both sides.

Contact

E-mail: info@esthoria.ch

Telephone: +41 78 245 11 17

Return address (only after agreement):
Swiss Aesthetic Alliance LLC, Rue des Vergers 8, 1815 Clarens, Switzerland