Shipping Information

Rates

The CHF 250 threshold applies to the amount excluding VAT. As the prices shown to private customers include VAT, this corresponds to approximately CHF 270 incl. VAT.

Express delivery

Orders paid for and confirmed before 4 p.m. on a working day are prepared and handed over to Swiss Post the same day. Delivery then normally takes place on the next working day.

Express delivery concerns the priority we give to dispatch on our side, not a fixed delivery date. Transit times are a matter for Swiss Post, which under its general terms and conditions accepts no liability for delays. A delay in transit gives no right to cancel the order, to a refund of the delivery charge or to compensation. If a parcel is delayed, we file a claim with the carrier.

Delivery times

Orders are prepared and dispatched within 1 to 4 working days. Orders placed at the weekend or on a public holiday are processed on the next working day.

Once the parcel has been handed over to Swiss Post, delivery usually takes place on the next working day.

Carrier

Parcels are sent by Swiss Post.

Collection at the showroom

You can collect your order free of charge in Clarens, Rue des Vergers 8 (Montreux). You will receive an e-mail as soon as your order is ready.

Tracking

As soon as your order is dispatched, you will receive an e-mail with your postal tracking number. You can also follow the status of your order in your account, under “My orders”.

Delivery area

We deliver within Switzerland.

For delivery outside Switzerland, write to us at info@esthoria.ch — we will prepare a quotation on a case-by-case basis.

Receiving your parcel

Uncollected parcels

A parcel returned to us because it was not collected can be sent out again at your request; the cost of re-dispatch is at your expense.